Privacy Policy
Who we are
Snuffle Pets (“we”, “us”, “our”) runs the online store at https://snufflepets.com, selling accessories, toys and gadgets for dogs and cats. This policy explains what personal information we collect, how we use it, and the choices you have. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you browse, place an order or contact us, we may collect:
- Contact and delivery details: name, email address, phone number, shipping and billing address.
- Order information: the products you buy, order value and your order history.
- Payment information: handled securely by our payment provider. We do not store full card numbers on our own servers.
- Account details: if you create an account, your username and a securely hashed password.
- Technical data: IP address, browser and device type, and the pages you visit, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders and send order confirmations and shipping updates.
- To provide customer support and handle returns or warranty requests.
- To maintain your account and wishlist.
- To improve our store, our products and website performance.
- To send marketing emails only if you have opted in. You can unsubscribe at any time.
- To meet our legal, accounting and tax obligations.
Cookies
We use cookies to keep your shopping cart working, remember your preferences and understand how the store is used. You can control or delete cookies through your browser settings, although some features may not work without them.
Sharing your information
We share personal information only with service providers who help us run the store, such as our payment processor, our shipping and fulfilment partners, and our email and hosting providers. They may use it only to provide their service to us. We do not sell your personal information. We may disclose information where the law requires it.
Payments
Payments are processed by our payment provider over an encrypted connection. Your payment details are handled by them and are also subject to their own privacy terms.
Data retention
We keep order and account information for as long as we need it to provide our service and to meet legal, accounting and tax requirements, after which it is securely deleted or anonymised.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing. To make a request, email us at hello@snufflepets.com. If you are not satisfied with how we handle your information, you can contact the Office of the Australian Information Commissioner (OAIC).
Security
We use HTTPS encryption and reputable hosting, and we take reasonable steps to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Contact
Questions about your privacy? Email us at hello@snufflepets.com.
This policy is provided for general information and is not legal advice. Snuffle Pets should confirm details such as its registered business name and ABN before launch.